By Industry · Customer Success Teams
Know your customers better than they know themselves.
Record every check-in, track health signals across accounts, and surface the context you need to prevent churn and drive expansion.
Free during beta · No credit card required · 30-second setup
The problem
Sound familiar?
Accounts slip through the cracks
Managing 30+ accounts means some conversations get thin notes and follow-ups get delayed. That's how churn starts.
Renewal prep is a scramble
When renewal time comes, you're piecing together a year of conversations from scattered notes, emails, and CRM entries.
Context doesn't transfer well
When accounts get reassigned or a CSM leaves, the new person starts from scratch. The customer notices immediately.
The solution
How Grafite helps
Every conversation captured
Record check-ins, QBRs, and ad-hoc calls. AI summaries flag sentiment, concerns raised, feature requests, and renewal signals.
Renewal-ready at any moment
Complete account timeline with every meeting and decision. Walk into any renewal meeting knowing exactly where things stand.
Seamless account handoffs
When accounts transfer, the new CSM gets a complete searchable history. The customer feels continuously understood.
From the field
What people are saying
I manage 40 accounts. The AI summaries catch sentiment shifts I would have missed in my own notes.
— Customer Success Manager, B2B SaaS Platform
Renewal meetings used to stress me out. Now I walk in with a year of conversations at my fingertips.
— Senior CSM, Enterprise Software
When I took over a book of business from a departing colleague, the Grafite history made the transition almost invisible to customers.
— CS Team Lead, Mid-Market SaaS
Everything you need
Built for this exact workflow
Grafite combines meeting recording, AI transcription, smart summaries, relationship tracking, task management, and conversational AI — all in a single browser tab.
Ready in 30 seconds. We timed it.
No downloads. No configuration. No explaining to your IT department why you need another tool. Just open Grafite and start capturing better meeting notes.
- Free during beta
- No credit card required
- Works in any browser, right now