Support
How can we help?
Keep every existing setup and troubleshooting guide. Start with the task at hand: recording, Mac setup, notes, or the FAQ.
Contact us
Email support@grafite.io with your account email, device (web, iPhone, iPad, Mac, or Windows PC), and what you were trying to do. Privacy requests: privacy@grafite.io.
Grafite Labs LLC
2 University Plaza Dr, Suite 100R
Hackensack, NJ 07601
United States
Desktop app
The installable companion adds system audio for calls, dictation into Slack and other apps, and compact quick notes or voice notes. Mac download is available now. Windows follows the same design as we roll it out.
On-device speech
Meeting transcription and dictation can run on this computer when you choose On device. Summaries and Ask Grafi still use Grafite’s cloud today. More of the product is moving local over time.
iOS app
The Grafite iOS app records with the device microphone, including while the screen is locked. Sign in with Apple, Google, or Microsoft. Your notes sync with the same account you use on the web. Headphones on a call still send remote audio to your ears, not the mic. Use the Mac desktop app when you need system audio.
Recording & transcripts
Recording is always something you start. You are responsible for getting consent from other people on the call. For capture setups, headphones, and troubleshooting, see the recording guide.
Account, export & deletion
Export your data from Settings → Data & Privacy. Permanently delete your account from Settings → Danger Zone (we email a verification code first). Uninstalling the iOS app does not delete your account.
Sign-in
Use Google, Microsoft, or Sign in with Apple. Apple may hide your email behind a private relay address, and that is expected. If a sign-in loop fails, try Safari first, then the iOS app again.